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Jeff’s signature keynote presentations cover the 5 areas of opportunity that can make or break a company…
Each presentation is all-inclusive, and available as a 90-minute Keynote, a Half-Day presentation, and a Full-Day presentation. Community Event formats are also available. 

LEADERS
Leaders drive the internal, employee culture. No front line employee is driving into work today thinking about how they’ll increase shareholder value. Yet leaders want them to behave as if they owned the business. Why would any employee do anything extra if they are paid the same whether they do extra or not? This is the million-dollar problem virtually every leader fails to overcome. And the customer feels it.

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EMPLOYEES
Employees treat customers in a mirror fashion to the way they are treated by their leaders. This is the biggest cultural dilemma you face everyday. Customers may not comprehend the quality of your product, but they have no problem deciding if you love them, or not.

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CUSTOMERS
When your customers interact with your front line staff, your customers are subconsciously deciding whether or not you love them. The harsh reality of most customer service programs, however, is that they focus on customer satisfaction, which is detrimental to your reputation.

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REPUTATION
Your reputation is your brand. It’s the first thing your customer (or employee) thinks of when they hear or see your name. Brand reputation drives long term profit more than everything else combined.

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IMPROVE
Learn how to consistently think “inside the box.” Creative ideas are worthless without the cultural wherewithal to implement them.

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A top-level combination of all five topics — Leadership Excellence, Employee Engagement, Customer Service, Brand Loyalty, and Creativity & Innovation.

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Jeff Noel helps executives and organizations .think .differently
Book your session today! Contact our sales and events team for details.